•What happens when the problem is beyond your network? •How effective are your existing monitoring tools for detecting an incident caused by a 3rd-party cloud provider or an ISP? •When is the last time you had an outage with your ISP? Cloud/SaaS provider? How long did it take them to respond? •How much time do you spend triaging issue between your infrastructure vs ISP vs SECaaS vs SaaS/Cloud?

SaaS monitoring solutions are fundamentally different from legacy APM, ITIM or NPMD tools. Organizations don't own SaaS apps. They merely rent them from providers. As a result, you don't have access to them, can't control them, and can't customize them. Simply put, that means you have limited visibility in our new reality and even less control.

With employees so reliant on these apps and IT struggling to troubleshoot issues remotely, you can see why so many user experiences might fall short. SaaS monitoring is laser focused on determining the point of origin of an issue and who is impacted. This contrasts strongly with a legacy tool’s broader focus on finding "something to fix." This makes SaaS a "black box" as far as legacy monitoring is concerned.

Microsoft Office 365 is a bouquet of applications aggregated under a common portal, with a common look and feel. However, they are all distinct applications that share some common elements but may be delivered very differently. You cannot poll Microsoft’s routers, get flow records from their data center, or install your own monitoring agents on Exchange Online servers.

ThousandEyes with the help of distributed agents helps by presenting IT with complete, end-to-end visibility for each different Microsoft application, whether it be Teams, Outlook, SharePoint, and so on. Now IT can visualize a user's journey through the network and get new insight into their o365 experience. And because IT can see every hop and every provider along the way, they can set a baseline for each component within the private networks, the Internet, and the cloud provider infrastructures. So, when an issue arises, it's easy to check performance against the various baselines.

ThousandEyes helps IT become proactive, as well. With a deeper understanding of how the network backbone performs and how users are entering the Microsoft edge, IT can deliver far superior user support with proactive alerting, reporting, and collaboration on performance issues.

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Snapshots:

O365 Login Outage
OneDrive Outage
O365 Dashboard

Collaboration APPs like Webex, have become more and more challenging as the Meetings client selects the best datacenters dynamically each time a call is established — an ever moving target. Not only that, desktop apps are becoming more and more complex leveraging new technologies like Edge compute and CDNs making it harder to identify the right IP to monitor.

ThousandEyes End User Monitoring delivers both on-demand and real-time visibility into each Webex employee’s experience, as well as underlying wireless LAN, WAN, Internet connectivity and system health. ThousandEyes has the ability to dynamically test towards Webex servers for each user without any manual intervention. This is an automated tailor made monitoring strategy for each Webex user.

This empowers your network and IT teams to quickly troubleshoot performance issues related to Wi-Fi, bandwidth capacity, ISP routing, VPN gateways, Webex availability and other sources.

Snapshots:

RTP Stream Test (Network degradation)
Agent-to-Agent Network Test (Network degradation)
Automated-Session Test (Network degradation)

Collaboration APPs like Zoom, have become more and more challenging as the Meetings client selects the best datacenters dynamically each time a call is established — an ever moving target. Not only that, desktop apps are becoming more and more complex leveraging new technologies like Edge compute and CDNs making it harder to identify the right IP to monitor.

ThousandEyes End User Monitoring delivers both on-demand and real-time visibility into each Zoom employee’s experience, as well as underlying wireless LAN, WAN, Internet connectivity and system health. ThousandEyes has the ability to dynamically test towards Zoom servers for each user without any manual intervention. This is an automated tailor made monitoring strategy for each Zoom user. This empowers your network and IT teams to quickly troubleshoot performance issues related to Wi-Fi, bandwidth capacity, ISP routing, VPN gateways, Webex availability and other sources.

Salesforce adopters are faced with many challenges that require a high level of network and application performance tuning due to the unpredictability of the Internet and the extensive configurability of the Salesforce platform. Salesforce, unlike other SaaS applications, such as Microsoft 365, is not an “out-of-the-box” application. It’s typically customized by developers to suit the needs of the enterprise, and it often leverages third-party applications for business functions such as Marketing, Sales and Customer Service. User location can also impact performance, as Salesforce hosts each enterprise’s application environment from a specific data center.

With ThousandEyes Active Monitoring techniques and the correlation of application-layer data with network-layer data, ThousandEyes with the help of distributed agents helps by presenting IT with complete, end-to-end visibility. Now IT can visualize a user's journey through the network and get new insight into their Salesforce experience. And because IT can see every hop and every provider along the way, they can set a baseline for each component within the private networks, the Internet, and the cloud provider infrastructures. So, when an issue arises, it's easy to check performance against the various baselines. ThousandEyes helps IT become proactive, as well. With a deeper understanding of how the network backbone performs and how users are entering the Salesforce edge, IT can deliver far superior user support with proactive alerting, reporting, and collaboration on performance issues.

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Other

Salesforce - Outage I
Salesforce - Outage II
Endpoint Agent Demo - Rinaldo and Github

•What happens when the problem is beyond your network? •How effective are your existing monitoring tools for detecting an incident caused by a 3rd-party cloud provider or an ISP? •When is the last time you had an outage with your ISP? Cloud/SaaS provider? How long did it take them to respond? •How much time do you spend triaging issue between your infrastructure vs ISP vs SECaaS vs SaaS/Cloud?

Traditional monitoring software practices and techniques like SNMP, packet analysis, flow and logs (syslog etc.) work great for an on-premises data center, but tools like these flatline in a public-cloud environment like AWS where there is limited visibility and ability to instrument. AWS CloudWatch, for AWS cloud monitoring, can provide insights into VPC performance, but it lacks the perspective of end-user experience and doesn’t cover the interconnectivity between AWS networks in different regions that host multi-tiered applications. AWS CloudWatch also doesn’t provide visibility into Internet connectivity to external SaaS services. We call this a visibility blindspot.

ThousandEyes uses active monitoring techniques to collect critical performance metrics and visualize delivery paths from your users to the AWS data centers. You can use our AWS application monitoring to view availability, usage and response times correlated with intra-region, inter-region and inter-service network packet loss and latencies and identify performance bottlenecks within your cloud environment. Unlike other AWS monitoring tools, ThousandEyes uncovers hidden dependencies across AWS network services like EC2 and S3 to minimize operational risks. You can also monitor and validate availability of external API engines, perform AWS uptime monitoring, AWS server monitoring, and track other services delivered via the Internet that your AWS-hosted applications rely on.

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Microsoft Azure does not have to seem like a visibility "black box." With ThousandEyes, you can monitor end-to-end latency and visualize application delivery paths between on-premises components and services migrated into Azure. Determine root cause of application delivery issues and eliminate finger-pointing between application and network teams that adds unnecessary time to troubleshooting. Correctly identify the responsible teams and collaborate in real time using ShareLinks™, without a confusing crosstalk and siloed Azure monitoring tools.

With ThousandEyes Microsoft Azure monitoring, you have the ability and tools to measure and visualize application and network-layer performance delivery on a cloud-to-cloud, Internet-to-cloud and inter-region basis. With Azure monitoring, companies gain immediate and comprehensive visibility into every service delivery path in a multi-cloud environment, allowing them to overcome the complex operational challenges of cloud deployments, accelerate cloud adoption and deliver superior digital experiences.

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Migrating applications and building new services in Infrastructure as a Service (IaaS) clouds creates a host of new network and service dependencies, on which your app delivery and user experience rely.

With ThousandEyes Google Cloud Platform monitoring, you have the ability to measure and visualize application and network-layer performance on a cloud-to-cloud, Internet-to-cloud and inter-region basis. Companies gain immediate and comprehensive visibility into every service delivery path of the Google Cloud infrastructure, allowing them to overcome the complex operational challenges of cloud platform deployments, accelerate cloud adoption and deliver superior digital experiences to their users. Leverage our global network of Cloud Agents, pre-deployed in 201 cities, including 17 Google Cloud regions, for immediate insights into your cloud deployments. Or, deploy lightweight Enterprise Agents in your Google Cloud VPCs for insights into private network paths. Together, these vantage points give you deep visibility into end-to-end paths across your enterprise LAN, WAN, ISPs and your cloud interconnect options.

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Traditional monitoring tools, such as SNMP and flow logs, that many enterprise IT teams rely on have significant blind spots when it comes to monitoring the public cloud. They simply cannot provide insight beyond the perimeter of your enterprise into cloud-based application delivery and inter-service communication in a multi-cloud and hybrid environment. This type of operational blindness in your Alibaba Cloud deployment can jeopardize your investments and put your business at risk of delivering poor digital experiences.

It's time to overcome the complex operational challenges of cloud platform deployments and deliver superior digital experiences. With ThousandEyes Alibaba Cloud monitoring, your enterprise can measure and visualize application and network-layer performance across every service delivery path: whether that's cloud-to-cloud, Internet-to-cloud and inter-region.

Get immediate insight into your Alibaba Cloud deployments with our Cloud Agents, which are pre-deployed in 201 cities, including 19 Alibaba Cloud regions. Or deploy ThousandEyes’ lightweight Enterprise Agents as ECS instances within your VPCs to monitor regional service dependencies, troubleshoot hybrid architecture snags and visualize bidirectional network paths. Combine these vantage points for unprecedented visibility into end-to-end paths across your enterprise LAN, WAN, ISPs and your Alibaba Cloud services.

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Snapshot - William Hill DC to AWS migration (HTTP)

•Who are the key 3rd party providers that impact your customers’ experience? •What happens when the problem is beyond your network? •How effective are your existing monitoring tools for detecting an incident caused by a CDN provider or an ISP provider that CDN depends on? •When is the last time you had an outage with your ISP? CDN provider? How long did it take them to respond? •How effective are your existing monitoring solutions in detecting the effectiveness of a DDoS mitigation?

You pay your CDN to deliver great service to your users. If you’re in a large web or media firm, you may be spending millions of dollars annually on your CDN. So you probably care about your CDN’s performance. There are quite a few ways in which you can monitor your CDN. You will already have an APM or RUM solution in place like AppDynamics, NewRelic, Datadog or Dynatrace, which helps to understand overall performance, but can be sorely lacking when you’re trying to troubleshoot network issues. Why is there higher latency to a specific edge location? Why did the edge location change suddenly?

ThousandEyes uses active probing to monitor CDN performance, with broad global visibility and deep insight into specific network issues that cause performance to fluctuate. You can take several broad approaches to actively monitor your CDN:

* User to Edge: Monitor the edge to see locations, network performance and cache utilization. Use Cloud Agents distributed in customer geographies to target a domain, page or specific object.
* User to Origin: Monitor the origin to create a baseline of performance without your CDN, traversing the public Internet. Again, use Cloud Agents.
* Origin to Edge: Monitor the connection between origin and edge to ensure proper routing and bandwidth for content updates and cache misses. Use Enterprise Agents to target the CDN edge; depending on your CDN configuration you may want to target specific, proximate edge locations or intermediate load balancers.

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Citizen Bank Outage

•How do you differentiate between problems due to public cloud providers, secure web gateways (SWG), CDNs, DNS providers, last-mile ISPs, and home WiFi networks? •What is the average MTTR on these types of incidents? •How does your company quantify the impact of outages or downtime or poor employee experience? •Do you use a cloud proxy? How do you monitor its performance impact on your employee experience?

Old-school troubleshooting techniques that they we’re used to—for instance, using remote access software to log into a device and poke around—are no longer scalable or even useful. First off, it is cumbersome, time-consuming, and extremely frustrating for both the you and the end user. And most times, it can turn into a wild goose chase. Additionally, triaging just the end user’s device to check for faults meant that you are conveniently ignoring the rest of the complex digital supply chain impacting connectivity and experience.

Once a VPN’s presence has been detected, ThousandEyes seamlessly discovers the underlay and overlay path through the VPN and monitors user experience in correlation to the underlying network connectivity. So, at any point in time, you can identify if a lossy node within the obscured underlay network is impacting performance. ThousandEyes End User Monitoring delivers both on-demand and real-time visibility into each employee’s experience of SaaS and Internally-hosted applications, as well as underlying wireless LAN, WAN, Internet connectivity and system health. This empowers your network and IT teams to quickly troubleshoot performance issues related to Wi-Fi, bandwidth capacity, ISP routing, VPN gateways, SaaS availability and other sources, while measuring web page load times and other key performance indicators.

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